Pacific Blue Cross – July 14 service update

Pacific Blue Cross has experienced a work stoppage by their 600 unionized staff. Please note that services and service levels could temporarily be impacted.

• During the strike, the Member Service call center will no longer be operational but many questions can be answered on CARESnet.
• Online and mobile app claims are not affected and continued to be processed.
• Paper claims are being received, opened, date stamped and stored securely onsite. When work resumes they will be processed in accordance with any claiming deadlines.
• The following temporary lines of communications have been opened to deal with urgent member inquiries:
  • BC Life  – Life and disability case management and payments – bclife@pac.bluecross.ca
  • Travel insurance support for active travel policy holders, extensions, or renewals – inhealth@pac.bluecross.ca

For further details regarding the services impacted and tips to consider click here.